Privacy Policy

Field Day Festival

This Privacy Policy explains how Field Day Festival collects, uses and protects your personal data when you interact with us online, purchase tickets or engage with our content. We are committed to safeguarding your privacy and handling your information in a lawful, fair and transparent way. This Privacy Policy was last updated on 26 November 2025.

1. What personal data do we collect?

The personal data we collect from you directly can include your name, email address, phone number, and any information you provide when you contact our team, sign up for marketing or engage with us on social media.

If you browse our website or purchase tickets using a mobile device, we may also collect technical information such as your IP address, device identifier, browser type, time zone setting, operating system and other device details.

We use this information on an anonymous basis and will never use it to identify any individual user. We cannot link this data to any other information we hold about you. We collect technical data to help us analyse website use patterns, improve user experience and ensure our systems function correctly.

2. When do we collect your personal data?

We collect personal data when:

• You purchase tickets or products through our website or ticketing partners

• You sign up to receive marketing or festival updates

• You access our website or interact with our digital platforms

• You take part in surveys, competitions or promotions

• You engage with us on social media by tagging or mentioning Field Day

• You contact us with a question or customer support request

Our website uses cookies. You can learn more about how cookies work and how to manage them by reviewing your browser settings.

3. How do we use your personal data and on what legal basis?

We use your personal data for the following purposes:

To provide festival services

We use your information to manage your ticket purchase, keep you informed about event updates, provide customer support and deliver the services you have requested.

To communicate with you

We may contact you about your booking, important festival information, safety announcements or changes to the event.

For marketing and promotions

With your permission, we may send you festival updates, promotions, partner offers and news about future Field Day events.

To improve our website and operations

We use anonymised technical data to monitor website performance, understand usage trends and improve our services, design and customer experience.

4. Who do we share your personal data with?

We never sell your personal data to third parties.

We do share your data with trusted partners to operate the festival effectively. These include:

Technology partners

We will share your data with Superstruct Digital Services B.V., an entity within our group, and with third party technology providers including Braze and Looker. They provide services to us in connection with storing your data and managing communications related to your booking and the festival. This sharing takes place in accordance with strict data sharing agreements.

Ticketing and customer service partners

We may share necessary information with our ticketing partners, customer support teams or onsite operational teams to ensure the festival runs safely and efficiently.

Legal or regulatory obligations

We may share limited data if required by law, for fraud prevention or to protect the safety of festival attendees.

All partners receiving your data are required to protect it and use it only for the purposes we specify.

5. Your rights

You have a number of rights over your personal data. You are entitled to:

• Have your data processed lawfully, fairly and transparently

• Be informed about how your data is used

• Request access to personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data in certain circumstances

• Request transfer of your data to another service provider

• Object to processing for direct marketing

• Object to certain types of processing or automated decision making

• Request temporary restriction of processing in specific situations

You can read more about your rights in the guidance provided by the UK Information Commissioner’s Office: https://ico.org.uk/for-the-public

6. Changing your preferences

If you no longer wish to receive marketing communications from us, you can unsubscribe at any time using the link at the bottom of our emails or by contacting us directly.

If your personal data needs updating, such as a change of name or email address, please contact us so we can correct it.

7. Security and retention of your personal data

We take data security seriously. Your information is stored using secure systems, and we work with reputable third party platforms that apply strong data protection standards.

We only retain your personal data for as long as necessary for the purposes set out in this policy. Retention periods vary based on the type of data and the reason we collected it.

We regularly review our retention processes to ensure they comply with legal requirements and best practice.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you. Please check this page periodically to stay informed of the latest version.